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Thanks for shopping at Iom Bioworks. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you're exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Iom Bioworks. We Will be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at iom bioworks, you agree to the terms set forth below along with Iom Bioworks's Privacy Policy.
If there's something wrong with the product you bought, or if you are not happy with it follow the next guidelines:
The package needs to come back with the original receipt of the purchase.
We at Iom Bioworks commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. if you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won't get damaged during transit. Please note that Iom bioworks is not liable for damages that are caused to the items during transit or transportation.
We will revise your returned product as soon as we receive it and ifit follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.
1. Shipping Coverage: We provide shipping services to designated locations as specified in our service coverage area. Our shipping services cover domestic shipments.
2. Expenses Covered: All shipping expenses, including transportation costs, customs duties, taxes, and other related fees, will be fully paid by our company. This applies to both inbound and outbound shipments, ensuring a hassle-free experience for our customers.
3. Packaging and Handling: We take utmost care in packaging and handling your shipments to ensure they are protected during transit. Proper packaging materials and techniques are utilized to safeguard your items and minimize the risk of damage.
4. Delivery Timeframes: We strive to provide timely delivery of shipments as per the agreed-upon service level agreements (SLAs). Delivery timeframes may vary depending on the destination, shipping method, and any unforeseen circumstances that may arise during transit
5. Customer Support: Our dedicated customer support team is available to assist you with any queries or concerns related to your shipment. You can reach out to our support team through various channels, including phone, email, or online chat.
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.